DNC Parks & Resorts at Yosemite, Inc., is the primary concessioner for the National Park Service in Yosemite National Park. DNC offers guest recreation activities ranging from rock climbing and snow skiing, to trams and tours. DNC operates 1,667 guest rooms ranging from rustic tent cabins to The Ahwahnee, 25 Food and Beverage units from seasonal ice cream stands to year-round gourmet dining. The company also operates 19 retail locations including grocery and gift stores, service stations, and outdoor gear. In addition to the guest facilities, the company operates a substantial number of support services such as business offices, warehouses, a large vehicle fleet, and employee housing.
The Department is responsible for the security and fire protection for company and Yosemite National Park assets, guests and their belongings, along with employees and their personal property. Officers respond to and investigate a wide variety of incidents including thefts, disturbances, traffic collisions, and natural disasters. Crime prevention and customer service are also a priority. Officers receive a wide range of training. The Department enjoys an excellent working relationship with NPS Protection Rangers (both law enforcement and fire tasked).
The Department is responsible for managing approximately eighty intrusion alarms and nineteen fire alarm systems. Security Officers are “first responders” to all alarms. Alarm use, loss prevention, and fire prevention training sessions are offered to all company employees. Approximately 1,000 fire extinguishers are maintained and managed. Patrols are conducted on foot, a variety of vehicles, and bicycles. Uniforms, uniform cleaning, and gear are provided.
The Department manages the Lost and Found operation, which handles approximately 9,000 items a year. A Cash Run (“armored car” service) is provided by the Department between company business units seven days a week. Normal patrol routes are documented by electronic monitoring, with the data stored and analyzed for loss prevention needs. Internal loss prevention audits, and package inspections are conducted on a random basis. A successful shoplifter identification and detention program is regularly exercised in conjunction with a civil remedy program. Discrete Executive/Celebrity protection is offered on an as-needed basis.
Members of the Department provide emergency response to major incidents and disasters both “on property” and “off property” that impacts company operations. Officers respond to approximately 13,000 calls for service each year. Both internal employee investigations and criminal acts by the public against the company are investigated. The Department initiates approximately 1,000 investigations each year.
DNC Firefighters are fully certified firefighters and fulltime employees in the company who respond with NPS Fire. Employees are eligible to apply as a Firefighter after one year of service with the company. Fire response is specialized in structure fire attack. Many of the firefighters are cross-trained in wild-land fire fighting and are EMT certified.
The structure of the Department includes an Assistant Manager of Field Operations, Assistant Manager of Support Services, and Fire Captain who report to the Chief of Security. The Security, Fire and Life Safety Department consists of seventeen fulltime, year-round, employees. Several seasonal positions are added during the summer. Ten additional positions are allocated as part of the paid-call volunteer fire department.