Providing exceptional guest service underlies everything we do at Delaware North in our more than 100 locations around the world. As Yosemite National Park’s primary concessionaire, it’s easy to understand that the care and service provided in the park leads to special experiences for park visitors. To ensure the experiences of a lifetime, we created GuestPath.
The GuestPath program is our promise to guests that they will receive the quality of service that they have come to expect from us. We strive to exceed their expectations and live up to our service promise of “Creating Special Experiences, One Guest at a Time.” We welcome millions of guests each year, but focus on individuals, and creating comfortable and welcoming environments for them to enjoy and appreciate the park.
We do this by creating standards, tracking our performance, listening to feedback from our guests, and rewarding our associates for meeting and exceeding those standards! When it comes to GuestPath, it’s all about the experience!
History and Tradition
The GuestPath program began in 2004 right here in Yosemite National Park. Then it expanded to include all Delaware North locations around the world as Delaware North executives universally embraced the program. Jeremy M. Jacobs, Chairman of Delaware North notes, “Our product doesn’t roll off an assembly line; it comes from the hearts of thousands of associates who work tirelessly to create special experiences one guest at a time.”
GuestPath Mission Statement
Through our valued associates, we will accomplish our vision by foreseeing and exceeding customer and client expectations, leveraging our unique perspective and experience gained over nearly a century, and using our core competencies revolving around customer service and prudent management. We will foster our culture of integrity, efficiency and adaptability. We will look for opportunities that meet our parameter for returns and stability, and will use the synergy among our business units to explore and capitalize on new possibilities.